Refund policy

 

Online Returns & Exchanges

What is your return policy for online orders?

What is your return policy for online orders?
To receive your refund to your original payment method, returns in resalable condition must be delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment. Please note that we cannot accept returns without your receipt invoice, or order confirmation.

Returns received and/or processed after 30 days of the date of the last shipment will be refunded to a merchandise credit in the form of an e-gift card and sent to the email address used on your order.

What is your exchange policy for online orders?

You can make an exchange at any time, free of charge! If the size/color you want is no longer in-stock, you may return for a refund. Please note that we cannot accept exchanges without your receipt, invoice, or order confirmation.

How can I return/exchange my items?

We hope you love your order- but just in case something isn't quite right, return or exchange your order effortlessly through one following options.

What is your exchange policy for online orders?

You can make an exchange at any time, free of charge! If the size/color you want is no longer in-stock, you may return for a refund. Please note that we cannot accept exchanges without your receipt, invoice, or order confirmation.

How can I return/exchange my items?

We hope you love your order- but just in case something isn't quite right, return or exchange your order effortlessly through one following options.

Are there return exclusions/exceptions?

If an invoice was not included in your package, and you do not submit your return online, please print your order confirmation email that was sent to you at order placement and include it in the return package.

Select merchandise will be accompanied with a tag that must stay attached to return or exchange the item.

Merchandise purchased with shipping speed Same Day Delivery is not eligible for Digital Exchanges.

Products marked as final sale, custom products, or personalized products are final and are not eligible for returns, exchanges, cancellations or alterations. This does not include merchandise that is faulty, damaged, or does not correspond to its description.

Can I return items from multiple orders in one package?

Yes - you can return items from multiple orders in one return package. You will only be charged the $7 return service fee once.

Only create a Digital Return for one of the orders, otherwise the system will think that you are sending the returns separately. You must include the order invoice's) for each order in the return package so that our Distribution Center knows which order each return items belong to. Failure to provide each order invoice may result in the merchandise being shipped back to you.

When will my exchange order ship out to me?

Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your exchange order to ship out to you.

If any of your exchange item(s) become unavailable during this time, you will receive a full refund to your original payment method the return is delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment.

When will I receive my refund?

Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account. 0nce your refund is initiated, it may take 3-5 business days to appear in your account, depending on payment method used.

My return package shows Delivered, but I haven't received my refund yet.

Once your return package has reached one of our carrier's consolidation hubs it may be marked as 'Delivered’, prior to arrival at our Distribution Center. A 'Delivered' scan does not always mean the return package has been received by our Distribution Center or has been processed yet for a refund.

After dropping your return off with the carrier, please allow approximately three weeks for your return to be delivered, processed at Distribution Center, and for your refund to be initiated to your account.

Additional questions related to returns or exchanges of Online Purchases?

Send us an email at info@arcthlexs.com